Pamela E
Milan, IL | 2019 Buick EnclaveJune 20, 2022
Had oil change and tire rotation! I think his name was Josh and he was very accommodating, courteous and knowledgeable -
Response from Key Auto Mall
June 22, 2022Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
Isha R
Rock Island, IL | 2014 GMC TerrainMay 29, 2022
My recent experience was great as usually. Everyone at Key Auto provides the best customer service. Josh, Amanda, and Bev are alway so pleasant and helpful. Jenn in the cashier area is awesome also!
Response from Key Auto Mall
June 1, 2022Hello there, we appreciate you taking the time to leave us this feedback. We hope to see you soon!
Harry H
Milan, IL | 2019 GMC AcadiaMay 26, 2022
Service advisor communicated well
Response from Key Auto Mall
May 31, 2022Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
Erica R
Andalusia, IL | 2017 GMC AcadiaMay 24, 2022
I’ve been pleased with the way the whole staff has taken care of me. They have gone above and beyond from day 1 until today, 2.5 years after purchase.
Response from Key Auto Mall
May 26, 2022Hi, we are so happy to read such a great review about Key Auto Mall! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Karen C
Moline, IL | 2014 Buick EnclaveMay 14, 2022
I came in for an oil change, tire rotation and a replacement bulb for my right back blinker. Kyle came to me and said that I needed 2 filters for something and I gave my approval. However, he came back to me and said that 1 of the filters was in Iowa and could I stop in tomorrow? I said yes that would be fine. 2 hours later, my car was still not done so I questioned him and he said that someone did go to Iowa to get the filter but did not tell me about the wait. When this was done, I asked about the blinker and that was not done yet, so waited another hour to be completed. He did compensate me on part of my bill for the long wait. All is well.
Response from Key Auto Mall
May 19, 2022Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Rickie B
COLONA, IL | 2017 GMC CanyonMay 9, 2022
nice people always ready to answer questions:)
Response from Key Auto Mall
May 11, 2022Hi, thank you so much for your high rating. Thank you, and have a fantastic day!
Mary R
Osco, IL | 2020 GMC AcadiaMay 4, 2022
It’s been good
Response from Key Auto Mall
May 5, 2022Hello, we are glad we could help! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Victor C
Moline, IL | 2015 GMC CanyonApril 23, 2022
Always excellent service.
Response from Key Auto Mall
April 27, 2022Hello, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
Susan K
Coal Valley, IL | 2021 GMC AcadiaApril 21, 2022
None better
Response from Key Auto Mall
April 26, 2022Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
Shawn M
Rock Island, IL | 2015 GMC 1500 SierraApril 8, 2022
Amanda @ Key did it again. I called @ the last minute for some bulb changes on my truck. She was able to squeeze me in in 15 minutes. I know something like that is not always do-able so it was a shock when it was suggested. Thank you Key Service Center!
Response from Key Auto Mall
April 13, 2022Hi, thank you so much for your high rating. Thank you, and have a fantastic day!
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