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Heather C
Geneseo, IL | 2021 GMC 1500 SierraJune 11, 2021Issues resolved, call from service regarding work performedResponse from Key Auto Mall
June 11, 2021Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Sirina B
Alpha, IL | 2017 Chevrolet MalibuJune 9, 2021The staff is helpful and friendlyResponse from Key Auto Mall
June 15, 2021Your satisfaction is important to us, so we want to sincerely thank you for choosing Key Auto Mall and we hope to see you again soon!David L
Moline, IL | 2017 Buick LaCrosseMay 31, 2021How are you guys do very good work there’s always room for improvement It would be nice gesture do you have some pastries from Panera bread for example Do you know why you can’t beat BMW service or Toyota service? It’s because when I go to either of those they remember who I am and even though I may pay more for some things it’s at least appreciative. The amount of money you guys make on service could probably afford some nice amenities Just sayingResponse from Key Auto Mall
June 7, 2021We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Until the next time we meet, take care!Aaron A
Edgerton, WI | 2018 Buick EnclaveMay 28, 2021These guys are the absolute best at customer serviceResponse from Key Auto Mall
June 2, 2021Hi, thanks for your praise and kind comments about our team.Russ P
EAST MOLINE, IL | 2016 Buick CascadaMay 5, 2021The young man that check in my car was a big help because of an online booking I did didn’t show up on his end he still manage to get my car served thank you and he will call to schedule next time he said online doesn’t always work correctlyResponse from Key Auto Mall
May 6, 2021Hi there, your satisfaction is our top priority. We look forward to your next visit! Take care!Alice B
Cambridge, IL | 2019 Buick EnvisionMay 4, 2021Service very timely, always informed of any issues, answer any questions I have, always able to get service appointments to fit my schedule.Response from Key Auto Mall
May 5, 2021Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We can't wait to see you again, have a great day.Lanny J
Orion, IL | 2019 Buick EnclaveApril 14, 2021Quick and completeResponse from Key Auto Mall
April 20, 2021Wow, it's experiences like yours that really keep us motivated! Thank you again for choosing Key Auto Mall and we hope to see you again.Carole H
Moline, IL | 2020 Buick EnvisionApril 7, 2021The service was people was courteous and got the vehicle right in to be serviced. I was very happy with the way I was treated.Response from Key Auto Mall
April 13, 2021Hello, thank you for sharing your positive experience! Thank you again for choosing Key Auto Mall and we hope to see you again.Daniel H
Rock Island, IL | 2018 GMC Yukon XLApril 6, 2021It was fast and efficient. The radar unit seams to be located in a very bad spot for driving in a snowy environment. It is subject to damage from snow humps on unplowed roads.Response from Key Auto Mall
April 12, 2021Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.Gordon N
Moline, IL | 2018 Buick CascadaApril 2, 2021Key was fine. Part needed had to be ordered so they kept our car overnight, but they let us know. All covered under warranty. But I never recommend anything to anyone; what works for me may not for you.Response from Key Auto Mall
April 9, 2021We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future.